Mexico. Nissan announced the appointment of Claudia Rodriguez as Director of Aftersales of Nissan Mexicana
Claudia replaces Brenda Rodríguez as the new responsible for leading the operation and expansion of Aftersales services in the Central American country to ensure the best customer experience and achieve the highest level of retention and loyalty.
To this is added the goal of offering an increasingly competitive service focused on customer satisfaction.
Brenda Rodríguez, former director of After Sales of Nissan Mexicana, now assumes a new challenge as director of the NiHUB business unit, in charge of promoting the development of talent for its operations in Mexico and in the world.
NiHUB's main objectives are the integration of Mexico as an effective hub of operational solutions for North America and Latin America, as well as the strengthening of Nissan's leadership vision through cultural exchange, as well as the evolution of the company towards a strategic decision-making structure.
"At Nissan Mexicana we have a high-performance team that inspires employees to continue growing and developing to achieve their goals," said Rodrigo Centeno, president and CEO of Nissan Mexicana and Infiniti.
This organizational change responds to the management strategy, talent development plans, growth, equity and strengthening of the company's operations.
